One of the jobs on our list to be done on the house for 2019, is having the windows re caulked. It's a time consuming and tedious job for the amateur, so we decided to find someone to do it for us. At one of the home improvement shows back in March/April, we got a guys name. We called him and he came out within a few days to give us a quote.
Super nice guy, all his company did was caulking and we liked him that much that we sent him round to son's house, as he wants his windows done as well. We were both happy with the prices he gave for both houses, and said go ahead.
At the time the weather wasn't conducive to that type of job and we told him we weren't in a rush to have the job done. He made a couple of appointments to do son's home, but due to bad weather he cancelled.........which was totally understandable. A couple of weeks ago I sent him a text to say hi, and to make sure we are still on the list................nothing........fair enough he said he was terrible at answering his phone and texts....... So I wait a week or so and text again............radio silence........nothing......... Our son has sent him texts, with no answer either.
So I put a post on our local Facebook page to see if we can find someone else. I must say I am very disappointed in this guy as he seemed so nice and we liked the way he ran his business. However we need/want this job done this year...........I'll keep you posted on how we get on.
Why are people so unreliable?
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8 comments:
I don't know, but it's no way to run a successful business, is it?
xx
my first hint that he is unreliable is when he said he is bad at answering texts and emails, noone runs a business and is bad at that as that is how you keep in touch with customers
So frustrating...I am willing to spend more on someone who answers their phone, comes when they say they will and does a responsible job. However it is just hard to find those qualities in any workmen these days. Hope you can find someone soon.
Word tends to get out about a business like that.
We have had similar experiences with workmen. It is very frustrating. My husband used to be a self-employed cabinet maker and we made sure we got back to everybody and that was before the internet and mobile phones.
I wonder if you went down the 'name and shame ' path on f/b would he come back with a reason.
In again begin again is all you can do now. Good luck searching for a new tradesman.
I don't know why people are like that. It is hard to find people that do what they say they will.
Had the same problem when we wanted a conservatory built. The lad who had installed our double galzing a couple of years earlier was great & so we called him & called & called leaving messages but no amswer from him. Our son lives near & so he popped over to ask him to ring us, he said he would but never did. We just gave up. They obviously have enough work & so just don't bother to get back to you. Really annoying.
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