Thursday, January 16, 2020

Dealing with bills that spiral upwards, and upwards........

Got our Rogers bill in and it was over $60 more 😮than the prior month because the "promotional prices" they had applied to the account had all expired........

I HATE, HATE, HATE having to deal with this sort of thing.  Now "this sort of thing" involves our internet, home phone (yes we are old fashioned and still have a landline) and tv bill.  My cell phone bill is in place until the end of November of this year.

So I call Rogers and go through everything with the guy and after explaining I want the same service but back at the other price, he put me on hold, and never came back?????

Finally someone else in Halifax (east coast of Canada) picks up and we are back to square one.  No he cannot transfer me back to the guy in Toronto; he will deal with it {{{SIGH}}}  The only good thing about him picking up the call, is I do not have to go all over my info again as at least the first guy had put in my notes he had verified all my information.

After 46 minutes, yes I said 46 LONG, LONG MINUTES...........my bill will still be $30 per month more expensive.  That is the best they can do.  😠

So now what do I do?  I have no idea at this point.  We could reduce our tv channels I guess and go down to the basic?  Otherwise I don't want to touch the rest of our services, as we use them and need them.

I need to look into ways of reducing this bill as now we are paying just under $310 for the tv, internet, home phone and my cell phone.  We also pay for Netflix and I think that is $13.99 a month and we pay for an internet sports package which is $152 a year (saved a lot by paying for it yearly Dzan .  So all in all, we pay around $335 for everything per month.

12 comments:

Margie from Toronto said...

I have the same dilemma and yes, I know how frustrating ROGERS can be! I'm seriously thinking of going down to basic and then adding a sports pkg. - love my baseball but I'm still checking out the options. I have my TV and Internet with them for about $160 per month. I have a landline with BELL and I'm thinking of doing away with one of the additions that I have there. Netflix is $14/month - love it - and my cell is only $20 per month - it's a basic phone just for emergencies and the fee is grandfathered in - all in all about $275 per month - crazy!

Plus - I just came in from No Frills - can't believe how much some items have gone up in just a few weeks! I am shopping as strategically as possible now - stocking up when there is a sale - using alternatives - only buying meat when its discounted and ensuring that I get my Loyalty points!! I'm supposed to be eating low carb and that means not a lot of rice, pasta or potatoes - the things that usually bulk out a meal! Although as I get older and with my current work schedule I do find that either two meals and a snack, or even just two meals a day is enough now. It never gets any easier does it?

Karen said...

I'm trying to cancel my Rogers before the 2oth. Having a hard time getting to talk to a live person.

Chris said...

Oh, Gill, that seems like a lot. I don't have a cell phone or Netflix so am paying a bit less than you but I am just dreading the next increase. I have been with Rogers for ever and often make my claim for a reduction based on being a loyal and long term customer. This has worked a couple of times especially when I threaten to go to Bell which has just put Fibre Optic cables in our area. Good luck with future negotiations!

Winifred said...

Good grief Gill that's nearly 200 quid a month. Although we have now had our phone (yeas a landline) and internet raised to £53 a month & our two mobiles on separate contracts cost about £20. To be honest I'd get rid of the landline if we didn't need it for the internet. We've hit lucky with the telly licence, it's free this year now my husband is 75 which saves us £155 a year. Probably won't last though there's talk they'll stop the freebie.

We don't have any other telly charges, no Sky, BT, Netflix or sport channels. We decided we don't watch enough telly to need any other stuff. My husband would like a sport option as he gets annoyed that the cricket, Formula 1 & golf are often on Sky but he refuses to have anything to do with supporting Rupert Murdoch's empire!

The best programmes are on BBC anyway & we can watch stuff we've missed on iPlayer along with loads of box sets of previous series.

Looks like we're all being ripped off with the communications & media stuff.


50 and counting said...

In my province, Rogers left about 20 years ago. Overnight we became Shaw customers.

My biggest beef with them is they never look at your package. I found out our package was no longer offered and managed to go down by $30/month, only because I was having Router problems!

Our landline is from Telus, $35/month. Won't give Rogers that money. When the internet goes out so does your landline.

My cell? Well, I'm cheap and rarely use it. $100/year on a pay as you go card. Get charged roughly $4/month to cover my text package (30 texts and unlimited incoming texts) and my 911 fees. I only use wifi on my phone, no data, etc.

So telecommunications come in around $200/month.

Mindo said...

If you own your phone why not try a sim only plan for cellphone service?
I use Mint in the USA and Giffgaff in the U.K., both are inexpensive and work just fine. Here’s a link, I hope it’s of some use: https://www.whistleout.ca/CellPhones/Unlimited-SIM-Only-Cell-Phone-Plans

We have similar problems with our local cable & internet provider. I have no idea why it is so much more expensive to be an existing customer rather than a new one, I’d like to be rewarded for my loyalty, not penalized!

Evelyn said...

We have up our landline and TV but am looking into DZAN as I miss sports. We dont have Netflix but have cell for three people

Jenn Jilks said...

Things certainly are expensive.

Little Red Hen said...

I hate Rogers. But I don’t think bell is any better.

barbara woods said...

not quit as high in the US but still to high

William Kendall said...

Could a pay as you go for the cellphone be more practical?

readlisten said...

Our Rogers bill is $421.36. We have cable for 2 houses, internet for one, a landline, cellphone. Not sure what else, if anything. I tell my husband to cancel the landline and the cable. He actually watches cable TV! He feels the landline is a safety necessity as we are getting older. I hate Rogers. We get Netflix free through a son, and I pay annually for Prime, $89.27.

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