"Astonished" was how I felt.....

 As you know I have been busy painting the main floor of the house.  By Saturday evening I was really tired, so decided to go to the drive thru at Dairy Queen.  I was too tired to walk into the store to order even though the line in the drive thru was long.  Anyhow after 20 minutes we were driving away with our order.

We live a good five minute drive from the store.  Got home and dumped out cheeseburger and fries onto our plates.  I felt the food and it was barely lukewarm; in fact I was "astonished" to find some fries freezing cold.  Not only were some freezing cold, they were FROZEN and raw😦

Below is a photo of the actual meal, minus the raw fries.  As you can see, quite a mixed unappetizing selection of fries. Some overcooked, some under cooked.

Granted the meal only cost around $8 each (that included a soft drink), but one thing I do expect is that the meal should be cooked.

I emailed Dairy Queen's customer service and got this reply:

Thank you for contacting Dairy Queen Canada Inc. (DQC) and bringing your experience to our attention. I am very sorry to learn that you have been disappointed.

At DQC, we truly appreciate the feedback we receive from our customers. It is only because of fans like you, who care enough to contact us that DQC and its independently owned and operated franchises can improve.

Your comments have been documented and forwarded to the independent franchise owner of this restaurant for their information and investigation. Additionally, I have forwarded your concerns to all appropriate DQC personnel for their review.

Thank you again for taking the time to share your experience with us.

Best Regards,

I then replied back with the photos (also an additional one) and will see if anything gets done.  We never eat out in a restaurant now, but do occasionally order take out.  I don't know why we do as we are rarely happy.

Do you order take out and are you happy with take out meals nowadays?