Speak to the organ grinder not the monkey
Which translates to "Talk to the boss not the subordinate."
Well for the past couple of weeks I have been speaking to a couple of "monkey's" and yesterday I had finally had enough and decided to speak to the "Organ Grinder." Want to know why? Settle down with a cup of tea/coffee and I'll re-tell this sorry tale!!
Back in September of 2012 I get a flyer in the mail for a buy one get one free for a major magazine. Now as I already subscribe to this magazine anyway, figured I would take advantage of this deal and give the free one to dd as part of her Christmas gift. I mail it back to the magazine along with my credit card details.
Meanwhile, my credit card was compromised so the credit card company issued me with a new credit card. I get a letter in the mail in October from the magazine letting me know they were unable to process my order as the credit card wouldn't go through. So I mail the letter back as requested with my updated info.
At Christmas I mention to dd about the magazine and she says she hasn't received it yet? I tell her I will follow up and to cut a long story short forgot about it until January 24th, 2013.
I call customer service to find out what's going on, and the guy tells me they couldn't put the payment through because of my credit card. So I tell him yes I know but I sent in new payment details and that the magazine had charged my credit card at the end of October. So he told me to fax a copy of my credit card statement along with a cover letter telling them what's what. I asked whom to address it too and he said Customer Service.
I waited a week and no one called me, so I called back in and spoke to a lady who told me that there was no sign of my fax and I should have addressed it to someone as no one would look at it??? So I got dh to re-fax it to this lady and called back to make sure they had received it. Lo and behold the guy who answered the phone was the guy I had talked to initially. I made him go and pick up the fax and he said he would look into it.
I decided to call him again yesterday to see what was going on as I hadn't heard from him. So I call him and get him on the phone and he has no idea who I am and so I have to go through the story AGAIN??? He looks up my account and tells me that my payment went through on January 31st and everything was fine? I say what payment and make him hold on until I go online and look at my credit card account and sure enough they have charged me again?
I of course asked him why and he had no idea? He asked me to re-fax the original paperwork along with a copy of what had been charged at the end of January so he could look into it. I hung up the phone and then fiddled on trying to print out the transaction detail and rewriting another cover sheet for the fax.
After lunch I was doing my ironing and stewing over the conversation I had, had with this guy when all of a sudden it came to me. If they are claiming that they didn't receive payment in October as my credit card wouldn't go through and I had told them I had a new credit card, how on earth were they able to charge my new credit card on January 31st unless they had my new number??? Also why did I have too provide more information when I had already done it twice before?
So that is when I decided enough of the monkey's now onto the Organ Grinder. Now it took me two phone calls but I finally got to talk to the Organ Grinder who also thought it was mighty strange about my credit card and also thought there was no need for me to re fax everything through for the third time.
She told me she would get back to me by Monday of next week at the latest.........stay tuned for what happens next.
I was out and about on Wednesday morning and it seems that each store/location has their own way of dealing with this, which makes the whole thing very confusing if you ask me. For the Canadians out there are you having trouble figuring out what each store does?
