When coming back from town, the sky was very dramatic, so took some photos.
Second call, spoke to a lovely gentleman in Montreal, who after repeating everything we had done prior, tells me I need a new box and put one on order to be delivered on Tuesday? We were heading out so went upstairs to get changed and decided to see if the TV worked in the bedroom; it did. So dh decided to switch out the boxes until we get the new one on Tuesday.
Come back in and dh switches out the box and it doesn't work in the family room? Dh checks a couple of the connection's outside, but it is too slippery and too windy to go up the 30 foot ladder to reach the actual dish. So I talk to a lovely gentleman in Toronto this time, and after repeating everything we had done the two prior times and then talking to dh to make sure he had connected everything correctly (which by the way didn't go down well!!) decided that it must be the wire outside and we need to get a technician out. They should be here on Wednesday. That did not go down well with dh so on Saturday night he set up a new coaxial cable from upstairs to the family room, so that we have TV down stairs until they come and repair it.
Meanwhile the Toronto guy tells me the Montreal guy never ordered a new box for us? Thank goodness dh is very, very handy. Now I just have to make sure I don't trip over the cable. The house looks as though a bloody bomb has dropped in it; one day it will be tidy again!!!
10 comments:
hate dealing with Bell Canada. They are nice but they will only take you so far in the trouble shooting then they want to sell you a new box or pay to have it serviced.
My hubby would not survive without TV, and if nothing gets fixed in this house the TV is sure to be if on the blink.
one of the many reasons we switched to Shaw.
Glad we don't have TV..it sounds a lot of trouble!
Those skies are lovely Gill...it rained all day yesterday here,so our skies were a dull heavy grey.
Jane x
After all those phone calls I'm sure you had steam coming out of your ears. I hate making calls to the tv people it's so frustrating.
Hope its gets fixed soon.
Briony
x
This reminds me of how our internet used to be...in certain types of weather, it would stop working..I can't recall whether it was real windy and cold or windy, cold, and rainy...bit it would stop sometimes for a few hours, sometimes for a day or so...would call them and jump through the hoops...even though I had just did them...after months of having it happen every time the weather was bad, finally they tested the line when I called and decided it was in the line and I have not had any trouble since.
I HATE Bell Canada!! We have had so many problems with them and find the just so expensive too :(
And they told us the new technology would make things easier - HAH! You are so lucky to have such a handy hubby!!
This is another unhappy customer who switched from Bell to Shaw.
Fog!!! How can fog affect your telly? Lightning maybe or torrential rain & gale force winds but fog?
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