Friday, February 13, 2026

Any ideas?

I bought four bottles of this Aveeno Moisturizer back in the Fall to use over the winter on my legs.  It's a pump top and everything has been working great, it's so much easier on my hands.  It stopped pumping out the moisturizer so I figured it had ran out.  However when I opened it up there was plenty left in the bottom.  I drew a line on the left hand side to show you how much is left.

So I took the top off and jiggled it around and got some more out.  Normally on a regular container I would turn it upside down to get the stuff out of the bottom, but with a pump top that's not the solution.  With conditioner I would normally add some water to thin out the liquid to make it pump better, but not sure if I can do that with this?

Has anyone else run into this situation?  What was your solution?  Or do you have any ideas on how to make the pump work until I finish the bottle?

I may also contact the manufacturer to see what their solution is.

UPDATE:

I did contact the manufacturer customer service.  Long story short; they pack the bottle with the expectation that you won't be able to get all the product out.  Fair enough, but 2 inches worth of product to be wasted?  That to my mind is not acceptable, and I told them so.

Anyhow, I have to send this container back (prepaid UPS) and they will reimburse me with a free product coupon and a couple of other money off coupons.  Now as I told the guy, I have no complaints about the product, it works perfectly fine, they just need to figure out a better way of getting the last couple of inches of product out of the bottom.  If you say turn it upside down, yes, but you have to balance it against something as the pump top is not level.


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Any ideas?

I bought four bottles of this Aveeno Moisturizer back in the Fall to use over the winter on my legs.  It's a pump top and everything has...